Passkey New Home Page

The New Home Page can be accessed from the traditional Home Screen by selecting Try New Home Page.

It provides a summary of your events, including:

Analytics on events, reservations, revenue and other metrics processed by Passkey
An alerts section with notifications about conditions pertaining to your events.
Advanced event search functionality.
A list of events with the ability to view and manage certain event details (described below).

Introduction

The home page displays the active account in the upper left, along with your hotel or organization logo. The page is divided into three main areas:

In the header of the page are links to the support portal, the reference guide, and way to return to the old home page
Near the top of the page is a set of panels contained within the Dashboard that show activity for Events, Reservations, Revenue, and Reservations processed within Passkey. If you want to hide the dashboard, select the Hide Dashboard link located under the four panels.
Toward the bottom of the page, there are tools for searching events and viewing details of the events. This section operates independently of the Dashboard.

IMPORTANT: Data on this page is updated on a daily basis by 4 a.m. Eastern Time (ET). Please take this into account when comparing with other real-time Passkey data or reports.

Viewing Analytics For Your Account

The dashboard data is aggregated across events and reservations. You can start filtering by selecting from:

Date Range - To look at reservations created in a certain time period. Note that the reservation creation date is used here, and not the reservation modification date(s). The default date filter is Last 30 Days.
Event Category - To indicate the types of events to include in the dashboard.

Choices for this depend on your account type, as described below.

Customer	Event Category Selections
Hotels	All - Total of Hotel Direct, City Wide, and Multi-Property events Hotel Direct (default) - Numbers from the hotel's own events City Wide - Hotel's participation in 3rd party events Multi Property - Hotel's participation in a sister property organization's events
Organizations	The Event Category is hidden and only CityWide events are included
Organizations (with sister properties)	All - Total of Hotel Direct, City Wide, and Multi-Property events Hotel Direct - Numbers from the sister hotel's own events City Wide - Numbers from the sister hotel's 3rd party events Multi-Property - Numbers from events owned by this organization

TIP: Hover over the icon next to Event Category to view these definitions.

Sister Property Organizations

Organizations with sister properties can also select the arrow by their organization name to further search or directly select any of their sister property hotels.

Doing this allows you to emulate the hotels' view of their data, so you will see the data as described in the Hotel entry of the table above.

This convenience avoids the need for separate hotel logins.

Events Panel

Describes the number of events created within the selected Date Range.

A comparison to previous time periods also displays, as discussed in Comparison Figures below.

Reservations Panel

Created - The number of net reservations created within the Date Range and within events selected in Event Category. Excludes reservations that are Cancelled, Fully Waitlisted, or No Shows.
Room Nights - The sum of the confirmed room nights in the reservations. Excludes reservations that are Cancelled, Fully Waitlisted, or No Shows. Only the confirmed nights from partially waitlisted reservations are included.
Events - The number of events from the Created reservations.
ALOS -The average Length of Stay in days of the Created reservations. Defined as Room Nights / Created.
ADR - The Average Daily Rate in USD for the Created reservations. Defined as Net Room Revenue / Net Room Nights.

Room Revenue Panel

Room Revenue - The net revenue on the Created reservations. Room Rate, Guest Fee and Upsell from the confirmed room nights are included. Excludes reservations that are Cancelled, Fully Waitlisted, or No Shows. Only the confirmed nights from partially waitlisted reservations are included. The calculation ignores whether the room rate includes taxes or not. Latest exchange rate from base event currency to USD is used for currency conversion.
Upsell - The total upsell revenue generated from the Created reservations. If dynamic upsell is used for an event, that model is used. Otherwise, this is a sum of the confirmed room nights times the sub-block level upsell premium (If the sub-block level is not set, then the room type level is used). Excludes reservations that are Cancelled, Fully Waitlisted, or No Shows. Only the confirmed nights from partially waitlisted reservations are included. Latest exchange rate from base event currency to USD is used for currency conversion.
Extended stay - The net revenue on the Created reservations from nights outside of the contracted dates. Room Rate, Guest Fee and Upsell from the confirmed room nights are included. Excludes reservations that are Cancelled, Fully Waitlisted, or No Shows. Only the confirmed nights from partially waitlisted reservations are included. The calculation ignores whether the room rate includes taxes or not. Latest exchange rate from base event currency to USD is used for currency conversion.
Add-on - The add-on revenue from the Created reservations. Add-ons that are per night are counted only for the confirmed nights of reservations. Add-ons that are per purchase are counted only for the confirmed nights of reservations.

Reservation Method Panel

The Reservation Method chart displays the percentage breakdown of the various ways new reservations were made for the Date Range and Event Category filters you have applied.

All reservations are included here, and this chart tracks only the initial reservation method (not subsequent modifications of reservations, if any).

The set of reservation methods shown are:

Web - booked via the full Attendee Website or Mobile device
Multi-Room - booked via the Multi-Room Booking tool
Room List - booked via the Room List Manager
Call Center - booked via the Call Center Form, including sources "Phone", "Fax", "Mail", "Email" and "Other"
Hotel - originated in a Hotel and then transferred into Cvent Passkey via API inbound

Comparison Figures

Some figures such as Events and Reservations show a comparison with another period, based on the selected Date Range. An arrow indicates whether this metric increased or decreased relative to the comparison period.

This table explains what comparison period is used.

Date Selection	Comparison Wording
Last 30 days	No comparison is displayed
Month-to-Date	No comparison is displayed
Last Calendar Month	+/- X compared to same month in prior year
Quarter-to-Date	+/- X compared to same quarter in prior year
Last Calendar Quarter	+/- X compared to same quarter in prior year
Last 12 Months	+/- X compared to prior 12 months
Year-to-Date	+/- X compared to prior year
Last Calendar Year	+/- X compared to prior year

Viewing and Filtering the Event List

NOTE: Hotels will not see events that have been created by Organizations using the Hide from Hotel(s) setting. Hotels should contact the organization responsible for the event for all event-related information.

Upon logging into Passkey, the home screen displays a list of recently viewed events.

Columns can be sorted if they display a double arrow next to the name. The event data shown is described below:

Event Name - The event name, including a status indicator which shows that the event is Open, Closed, or Cancelled. Selecting the event name will navigate to the Event Home for that event.
Start Date: Earliest inventory date of any hotel in the event. Selecting the column header (e.g. Start Date) allows you to select other key dates to display instead:

Open Date -The general open date for the event.
Create Date -The event creation date.
Cutoff Date - The cutoff date for the event.

Cutoff - The number of days remaining to the cutoff date.
Total Nights - The room nights in the current block for this event. Selecting the column header (e.g. Total Nights) allows you to select other data to display instead:

Peak - Number of rooms nights in the current block on the peak inventory night.

Pickup %- Total inventory pickup as a % of the current block (Pickup % does not include unsold guaranteed rooms).
Web % - The % of net reservations that were made from the web, but adjusting for reservations made in RLM or MRB. Defined as ((Net Web Reservations) / (Total Net Reservations - Net RLM Reservations - Net MRB Reservations) ))*100.
Upsell - (Hotels only) The total upsell revenue generated from the net reservations in this event. If dynamic upsell is used for an event, that model is used. Otherwise, this is a sum of the confirmed room nights times the sub-block level upsell premium (If the sub-block level is not set, then the room type level is used). Excludes reservations that are Cancelled, Fully Waitlisted, or No Shows. Only the confirmed nights from partially waitlisted reservations are included. This is displayed in the event currency.
Incr Revenue - (Hotels only) The total incremental revenue from upsell, extended stay, and add-ons for the net reservations in this event. This is displayed in the event currency.
Extended Stay - (Organizers only) The total extended stay revenue from net reservations in this event. This is displayed in the event currency.
Room Revenue - (Organizers only) The total revenue from net reservations in this event. This is displayed in the event currency.
Planner Name - The event planners on this event, or blank if no planners were added.
Actions (last column to the right of the Planner Name)

View Website - Shows the attendee website in a new tab
Manage Website - Navigates to the attendee website setup page
View Room List - Shows the Room List Manager in a new tab
Upload Room List - Shows the Room List Manager to allow you to upload a list
RezHub - Shows the RezHub tool for accessing and processing reservations. Note that Hotels in a CityWide event only have access to this after the Reservation Access Date set by the event's Organizer.

NOTE: Data that is related to reservations, such as pickup, web %, and other revenue figures are not real-time, and may lag by several hours.

Searching for Events

A simple or more advanced search can be performed.

Quick Search

Select the Event Name
Optionally, enter the full or partial name of an event in the search text field on top of the event list
Optionally, choose the status of events you want to see (this defaults to Recently Viewed, but you can select Open Events, My Events, etc.)
Select the search icon or type Enter

A list of events that match your search filters will appear below. To view the full details of any event, select the Event Name.

TIP: You can also search for events by Event ID or GroupLink Code if you know these values

TIP: If the event you’re searching for is not displayed, check the filter. For example, your filter may be set to Recently Viewed, but the event you’re searching for is not a recently viewed event, so you would need to set the filter to All Events.

Advanced Search

Click the Advanced Options arrow to the right of the search text field, then enter as much or as little information you need to find an event(s), then click the Apply Filters button. The events shown need to match all of the criteria. To hide advanced search, click on Advanced Options arrow again.

Start Date Range - Search by event start date range
End Date Range - Search by event end date range
Create Date Range - Search by the event creation date range
Planner Search - Search by either planner name (first or last, or both) or planner email (e.g. domain such as "mail.com")
Cutoff - Search by the event cutoff date range
Event Type - Search by event type such as Hotel Direct or City Wide
Status - Search by the event status
City / State or Province / Country- Search by the event's location
Hotel Name - Search by events that include a particular hotel
RegLink-Enabled Only - Search for events that are RegLink enabled (use registration)

TIP: Select the Clear Filters button to quickly reset all of your filters to defaults.

Creating Events

Select the Create a new event button to create events, depending on your permissions. The selections you can make in the window that appears are discussed in Creating an Event.

Alerts

The Alerts section in the bell icon at the top of the page displays specific notifications about your events. A red dot appears if there are any alerts present.

The types of alerts include:

Room List: This alert is shown for any event with a room list that is not completely processed. Click on the alert to display the events that are included in the alert and to go to the Room List page within that event.
Wait List: This alert is shown for any event with at least one reservation on the Wait List. Click on the alert to access the specific events and wait list sections.
GroupLink Setup: This alert is shown for any event that is not approved or is only partially approved for GroupLink transfers.
RezHUB Alert: This alert is shown if at least one reservation has a transfer error or is a reject.
GroupMasterLink Alert: This alert is shown for any GML messages that need to be accepted.
Reservation(s) with no Email: This alert is shown when there are events with reservations for which an email address was not supplied.
Unprocessed Reservations: This alert is shown to Organizers when their events have reservations that have not yet been marked as Processed in RezHUB based on the "aging" of the reservations. Aging is determined by the Home Screen Alert setting on the Organizer Profile.
GML Exclusions: This alert is shown to hotels using the Auto Create feature. The alert will identify GML messages that were excluded from the GML queue based on exclusion rules established on the Hotel Profile.
Events Needing Updates: When Auto Create has been enabled, and an event is created, an alert will appear to indicate that the event(s) need an Event Type added to them.

IMPORTANT: Clicking the Room List or Wait List alerts allow you to select an event directly to explore. Other alerts are currently informational, but a link in the alerts list allows you to go to the old home page to take action on these alerts.

Feedback

If you have feedback on this new home page, we would like to hear from you.