Organization: Defaults

The text and selections you make on this page become the default settings for events and bundles.

Set Event Locale

The locale determines the languages, date format and currency code used for the Attendee Website.

Character Sets For Reservation Data Entry

Note: This feature will only be available if enabled by Passkey for the organization.

The Character Sets drop-down list allows you to set a default for the character sets allowed for reservation entry in the attendee website and other reservation channels. The default is Latin/Roman characters only, which means that only characters up to the Latin Extended B set can be entered. The other selection, Allow Additional Character Sets, permits reservation data in all other character sets (e.g. Chinese or Cyrillic).

This setting can also be changed at the bundle and event levels. It is the event level setting that determines what reservation data entry is ultimately permitted.

Important: Many hotel property management and central reservation systems do not accept non-Latin characters. By allowing non-Latin characters, some reservations may not electronically transfer correctly to those hotel systems.

Reservation Contact Defaults

The contact information should be a person or a group that guests could contact if they need information about their hotel reservations.

The Reservation Notification Email address will be the BCC recipient on all Hotel Reservation Notifications enabled for this organization's events when the Send Copy to Organizer option is selected for the campaign.

Add Custom "Reply-To" Emails

Use this section to set up a reusable library of "reply-to" email addresses to apply to communications such as campaigns, planner emails, acknowledgements, and block request notifications.

This will allow you to easily monitor replies and facilitates responding to inquiries. (Note that bounced emails are not included as replies to your emails).

All of the communications will come from a standard email "info@cvent.com", which is easily recognizable by recipients, but is not configurable.

 

To add an email address:

  1. Enter an email address and select Add Email.

  2. Repeat this process as needed.

  3. Optionally, select one email as a default using Set to default. This email will be used as the default "reply-to" address whenever you create a new communication in your library or events.

To change an existing email address, select the , make changes, and then select the to save your changes. Changes you make here will be reflected wherever this list is used in your library or events.

To remove an email, select the and confirm the deletion.  Note that if the email is used within a campaign, the default reply-to address None (which is "noreply@noreply.com") will be used instead for that campaign.

 

Using the emails:

Once you have a library of emails, you can select them for use in your library level or event level Communications described in Overview of Group Campaigns and Acknowledgements.  

To actually select them in campaigns see the section Adding_or_Editing_Content to learn how to use the reply-to addresses in your Communications.

This allows you to set up email lists or individuals to start monitoring replies to your campaigns.

 

Home Screen Alerts

Defines the number of days which an alert will be posted on the Home screen of the Organizer. The number entered here indicates the number of days in which the Organizer expects hotels to process reservations. If a hotel has not processed their reservations within the number of days selected, the Organizer will receive the Alert on their Home page.

Note: Entering a zero in this field turns this alert OFF for the Organizer.

Reservation Defaults

Check the boxes for those features supported by the hotel.

Planner Dashboard

Select Enable new Planner Dashboard to use the Planner Portal., or deselect to continue using the older Event Dashboard.

Inventory

Select Enable Dynamic Upsell to use the Dynamic Upsell model as a default for your organization, and for any future events you create.  The upsell model used can also be adjusted within the event on Event: Details: Details.