NOTE: This step applies to Early Adopters of the block request "Rooms from available free-sell" feature only.
This page lets you determine which hotels and rooms the requesters can choose from. It also allows you to set limits on the maximum numbers of rooms per night that a contact can request:
Limits are the maximum number of rooms that a requester can ask for, and can be set per night for:
The entire request
A particular hotel
A particular room
Note that the inventory dates shown here should be completed for the Start Date and End Date range that are available to contacts, as indicated on the previous step (Sub-block Request: Dates).
In Set Maximum Rooms in Each Request, determine if there are maximums that a particular contact can request across all of the Hotels and Rooms they select. This number can be set from 0 to 999.
By default, there is no limit set, as indicated with the ∞ sign.
NOTE: Requests for "No limit" nights are ultimately subject to what is in Free-Sell Available at the room level, and are not truly unlimited. But there is no fixed numerical limit imposed if the night is set to ∞.
To define which hotels are available to requesters and to specify further limits on hotels and/or rooms, expand the section Set Up Hotels and Room Types. This view shows all of the hotels and rooms in your event.
Use Display in request to choose the hotels that will be available to planners, or Display all hotels in request to select all of the listed hotels.
In the same way, view and select each Room Type you want to display by selecting the box in Display in Request.
TIP: The selection called All Hotels at the upper left corner helps you filter the view to show hotels in the request, or those not yet added to the request.
Notice that the Current Block within each hotel and room is shown on a night-by-night basis in the gray header for each hotel and room and, by default, no limit is set on the hotel or rooms.
This means that the contact is allowed to request and take up to the available number of rooms (the Free-Sell Available).
To adjust the Maximum allowed, simply type in the number of rooms per night that contacts should be allowed to request.
To change any night back to ∞(or no limit), simply delete the number entered and the ∞ symbol will automatically populate.
If you need to reset all nights to ∞(or no limit), simply select Reset max rooms at the top of the page.
The contact requests room blocks from the Free-Sell Available inventory at the room level (e.g. a King room in ABC Hotel) that you have set up in Event Home prior to the request publish date.
However the request for room blocks is always subject to the minimum value for any night, which can be set for each hotel and room type you offer. This depends on each value for the:
Request maximum limit
Hotel maximum limit
Room type maximum limit
Available number of rooms in free-sell (Free-Sell Available in Passkey Event Home)
In other words, the most restrictive limit you specify is imposed on what the contact can request for that night. As an example, you might limit the contact to:
50 rooms in the request
20 rooms at the ABC Hotel
and 10 King rooms
If there are 20 King rooms available (in Free-Sell Available), each contact will be limited to 10 King rooms. As the inventory is sub-blocked (by other contacts), they may be further limited by what's remaining in Free-Sell Available.
For example, if only 5 King rooms are available (in Free-Sell Available) then 5 is the maximum the contact can select.
If there are limits only at the ABC Hotel, but not at the room level, then the contact can select up to 20 rooms depending on the availability in Free-Sell per room type.
If there are limits only at the request, but not at the hotel or room levels, then the contact can select up to 50 rooms across all hotels and rooms (in this example only the ABC Hotel, but generally multiple hotels in a Citywide event).
The contact's experience ultimately depends on the Free-Sell Available numbers for the rooms you have displayed.
The Free-Sell Available can drop over time due to allocated sub-blocks (e.g. manually allocated by the organizer or automatically via the requester site, or by any pickup from the room level.)
The contact's search result on the requester website is not influenced by the following settings, which are related to reservation creation:
Primary inventory settings
Sell primary / sell only primary
Waitlist settings
Sell status at hotel or sub-block (various settings)
Event Open/Close dates
Hotel Open/Close dates
Inventory cap rules