Hotel: Libraries: Contact Groups

This page may be used to create and manage Contact Groups. A Contact Group represents a team who is responsible for add-on fulfillment. Each group may consist of Hotel Call Center or Add-on Users as well as Hotel level users. After creation, Contact Groups are then associated to add-ons in the Library.

Creating a New Contact Group

To create a new Contact Group:

1. Click the click here link to open the creation page.
2. In the Edit tab, enter the Group Name (e.g. Room Service, Health Club, etc.)
3. Select the users that should belong to the group by clicking on the name from the Available Users box and then clicking the down arrow to move the user to the Selected Users box.
4. Save changes.

Once saved, users will receive a Welcome email. The email explains which Add-on the user is responsible for and lets them know that their Hotel Administrator will provide them with their login/password to the Add-on portal. A link to the portal is also provided.

Managing Existing Contact Groups

To edit existing Contact Groups:

1. Select the group by clicking the name in the Groups tab.
2. Make the desired changes in the Edit tab.
3. Save changes.

Once saved, any newly added users will receive the Welcome email.

Deleting Existing Contact Groups

To delete an existing Contact Groups:

1. Select the group by clicking the name in the Groups tab.
2. Click the Delete icon ().
3. Confirm that you would like to delete the selected Contact Group.
4. Save changes.

IMPORTANT: If the Contact Group is attached to an Add-on at either the Library or event level, updates for purchases and arrivals will not longer be sent to the group.