Hotel or Organization: Libraries: Customize Messages

The purpose of this page is provide users with the ability to rename certain fields, indicate that certain fields are required and change certain messages that appear on the attendee website. It also allows users to add custom consent messages for attendees.

Customizing Guest Info

  1. Click Guest Info in the Pages section of the screen.

  2. Select the name of the field to change by clicking on the field name in the preview pane in the bottom portion of the screen. Users may edit any of the bold fields only.

  3. Enter the new field name in the box in the Customization area of the page. Each field's character limit will appear under the box and will update as characters are typed and/or deleted from the box.

  4. Check the Required box if the field is required in order for a guest to complete their reservation online.

  5. If the template is being used in events with multiple languages, click the translation globe , select the Locale and enter the appropriate translation in the Value box. Click Apply to save the translation.

  6. Click   and review the changes made in the preview pane at the bottom of the page. Click to save all changes to the template.

  7. Select to return to your templates.

IMPORTANT: Any field customization will appear on the attendee website only and will not affect the call center reservation form, Room List Manager or the Multi-room booking tool. Additionally, reports will not reflect the customized field names.

Customizing Other Messages

  1. Click Other in the Pages section of the screen.

  2. Select the name of the field to change by clicking on the field name in the preview pane in the bottom portion of the screen.

  3. Enter the new field name in the box in the Customization area of the page. Each message's field character limit will appear under the box and will update as characters are typed and/or deleted from the box.

  4. If the template is being used in events with multiple languages, click the translation globe , select the Locale and enter the appropriate translation in the Value box. Click Apply to save the translation.

  5. Click   and review the changes made in the preview pane at the bottom of the page. Click to save all changes to the template.

  6. Select to return to your templates.

Custom Consent Messages

This section allows you to manage any custom policies (e.g. a photo consent policy) that you would like to present to attendees in the attendee website. The messages will be shown in the order you provide here or in your events. Attendee responses are tracked on their reservations and available to view and edit in the Call Center form.

We also provide a convenient way to copy some or all of the library messages to all of your open events.  This allows for changes to text or additional entries to be copied to your events quickly.

Adding A Message

To add a new message:

  1. Select Custom Consent in the Pages section of the screen.

  2. Enter a new message, optionally make it required, and then select the Add button.  Note that an attendee must check any required messages in order to proceed with creating or modifying a reservation on the attendee website.

  3. Select to save the message.

 

NOTE: The message must be plain text, and any HTML content will be filtered out.

TIP: You can insert a hyperlink (e.g. to your policies) by selecting text in your message, right-clicking, and selecting Insert/edit link. This link will open in a new browser window if the attendee clicks it.

TIP: To provide translations select the globe icon under the Actions and enter translations of the message for any languages you support.  If supplied, these messages will be localized for attendees.  If not, the default message will be used.

 

Editing A Message

To edit a message in your library:

  1. Select the pencil to edit the message

  2. Enter or change the text

  3. Select the check button to apply the changes, or the X to discard them

  4. Select to save the changes.

 

NOTE: The message changes are not applied to existing events, but only to events you create after the change.  Use the Propagate to all open events feature described below to copy the changes to your open events.

Deleting A Message

To delete a message from your library:

  1. Select the red X next to the message

  2. Select to save the change.

 

NOTE: Deleting a message from the library will not remove it from any events.  That must be done manually within each event, if desired.

TIP: If you have mistakenly deleted the message, then do not select Save and simply leave the page without saving your changes.

 

Copying Messages To Open Events

As a convenience you can copy changes you make in the Custom Consent messages to all of your open and pre-open events. To do this:

  1. Select the checkbox in Propagate to ALL open events for any messages that you would like to copy

  2. Select and then confirm by selecting the Propagate Message button

 

Notes: