Use this page to add or edit a guarantee type:
Enter a descriptive name in Name for internal use field. The name will not be visible to the public.
Choose Yes in Guest Guarantee Required to have the Attendee Type include payment when making a reservation. Choose No for alternate guarantee types, such as direct bill or guarantee to master.
Choose one or both (Credit Card or Non-Credit Card) in Accept Payment By.
NOTE: This feature only applies if an event is using Merchant Accounts.
In Deposits, choose if a deposit is required and how much by selecting an option in the drop-down list.
NOTE: This feature only applies if an event is using Merchant Accounts.
Event organizers who have a Merchant Account can add a Processing Fee that provides an additional way to charge a non-refundable fee to the guest. Various options allow this to be a fixed amount or percentage of the reservation charge. The processing fee and disclosure appear within the Attendee Website and the Call Center. The processing fee and disclosure can be inserted into campaigns (e.g. acknowledgements) via the Insert Tags feature, using the Reservation tags (Processing Fee and Processing Fee Disclosure). Additionally, the processing fee is shown within reports.
To set up a processing fee:
Enter a Custom Fee Name that will be shown to the guest during booking. This name can be translated if your event has multiple languages.
Select the Processing Fee Model to determine how the processing fee is calculated (e.g. as a fixed amount or percentage of the reservation charge, among other options).
The payment will be processed in the event default currency
Many payment gateways, such as Authorize.net, support non-USD event currencies if the Merchant Account you selected for the event (e.g. your Authorize.net account) was configured to support non-USD currencies.
Optionally enter a Processing Fee Disclosure to provide more details about the fee that will be charged.
The processing fees will be charged according to the following rules:
The Processing Fee is charged according to the guarantee type configuration when a new reservation is confirmed in any Passkey reservation channel
When a reservation is cancelled, the processing fee will not be refunded (NOTE: The processing fee can be manually refunded within the Call Center form)
When a reservation is modified, the processing fee may be updated as well depending on the setup (e.g. if it’s based on the total amount or number of nights, and these changed during the modification). In this case, only the difference will be charged or refunded.
The Processing Fee will not be charged if the reservation has one or more pending (wait listed) nights. The fee will be charged automatically once the reservation is fully confirmed. If you use the Wait List feature, we suggest that you include similar wording in the disclosure.
The reservation total amount doesn’t include the processing fee.
NOTE: This feature only applies if an event is using Merchant Accounts.
In Cancellation Fees, choose if a cancellation fee is required and how much by selecting an option in the drop-down list. Optionally, click the Add Cancellation Fee button to have different cancellation policies at different dates (e.g. as it gets closer to the event start date). Make sure to enter a start date for each policy. Also enter the last date a cancellation will be accepted.
TIP: You should add text into the Cancellation Disclosures field that explains the cancellation policy. Also, click the Update button to save changes in the Deposit and Cancellation Fees section.
In For Guests Paying with Credit Card, add text into the Instructions/Disclosures field that explains why the attendees are giving their credit card information or if the expenses are covered. Here are two samples:
For a Credit Card plan, enter: “This card will be used to guarantee the reservation. Please present a valid card upon check-in for incidental charges.”
For a Room and Tax to Master plan, enter: “The group will be paying for room and tax. Please provide a valid card upon check-in for incidental charges.”
Optionally, check the Card must be valid through check-out date box if it is required that the credit card expiration date be after the check-out date at the time of making a reservation. If unchecked, there are reports available that identify guests with cards that expire between the reservation being made and consumed, which can be used to contact guests for an updated card.